Phone: 1300 934 471
Preventative Maintenance Plans and fees
Electrodrive and Liftmaster equipment is supported with spare parts and service for a minimum period of 10 years from date of purchase.
After 10 years, spare parts provisioning and maintenance may not be supported if the costs of sourcing obsolete parts, or the amount of wear and tear is prohibitive.
If equipment is past its practicable life, then we’ll off er trade-ins to upgrade equipment as part of our commitment to environmental sustainability and to reward loyal customers.
Each Preventative Maintenance Plan option provides you with two service calls per year. Any extra work is an additional cost.
Servicing in rural and regional areas and outside Australia can be quoted upon request.
Preventative Maintenance Plan prices
PLAN OPTIONS |
ZONE |
PRICE (EX. GST) |
ORDER CODE |
|---|---|---|---|
SILVER |
1: All capital cities. 2: Outer suburbs. | $ 990 per annum¹ $ 1,080 per annum¹ |
PMSILVER<5YRZ1 PMSILVER<5YRZ2 |
GOLD |
1: All capital cities. 2: Outer suburbs. | $ 1,690 per annum¹ $ 1,780 per annum¹ |
PMGOLD<5YRZ1 PMGOLD<5YRZ2 |
SILVER |
1: All capital cities. 2: Outer suburbs. | $ 1,490 per annum¹ $ 1,580 per annum¹ |
PMSILVER510YRZ1 PMSILVER5-10YRZ2 |
GOLD |
1: All capital cities. 2: Outer suburbs. | $ 3,380 per annum¹ $ 3,470 per annum¹ |
PMGOLD5-10YRZ1 PMGOLD5-10YRZ2 |
* Preventative Maintenance Plans vary in cost for units less than 5 years of age, versus 5-10 years of age (from the date of the original invoice).
Please note that the heavy-duty tugs (4T, 5T and 10T) are excluded from any preventative maintenance in the field that requires specialist lifting
equipment to gain access to the underbelly of the unit (unless the customer is able to supply that equipment in a safe working environment and in
compliance with our safety procedures).
Customers can either return the unit to any Fallshaw workshop (in VIC/NSW or QLD) to have preventative maintenance activities safely undertaken
using specialist lifting equipment; or, have all other preventative maintenance activities performed in the field, and, in the event of any subsequent
breakdown (within the contracted PMP term) associated with components in the underbelly, return the unit to a Fallshaw location (at Fallshaw’s
cost) to have the unit made good. Units must be returned for motor servicing and chain adjustments.
¹ Subject to change on price list revisions
Service call out charges
ZONE |
DESCRIPTION |
PRICE (EX. GST) |
ORDER CODE |
|---|---|---|---|
1 |
All capital cities |
$ 180 |
CALL OUT Zone 1 |
2 |
Outer suburbs |
$ 225 |
CALL OUT Zone 2 |
Service labour charges
DESCRIPTION |
PRICE (EX. GST) |
ORDER CODE |
|---|---|---|
Service labour standard rate (for adhoc work outside of a Preventative Maintenance Contract). |
$ 155 |
LABOUR STANDARD |
Service labour 20% discounted (for adhoc work outside the two included service calls when covered by a Preventative Maintenance Contract). |
$ 124 |
LABOUR PMP |
Inclusions
Our technicians are specially trained to maintain, diagnose, repair and service mobile equipment using original manufacture components. We keep an electronic record of each service and maintain a complete service history on your behalf. The service history will support the resale value of your asset. Our fixed price Preventative Maintenance Plans (PMPs) are designed to give you the cover you need and give you peace of mind without surprises.
| INCLUSIONS | SILVER EXTENDED WARRANTY (while PMP is in place) | GOLD EXTENDED WARRANTY (while PMP is in place) | STANDARD WARRANTY (with or without PMP is in place) | |
|---|---|---|---|---|
| SERVICE | Labour charge | ✔ | ✔ | 1 year |
| Call out fee | ✔ | ✔ | ||
| Travel charge | ✔ | ✔ | ||
| BASIC SPARE PARTS |
Handgrip | ✔ | ✔ | 1 year |
| Lever | ✔ | ✔ | ||
| Cable | ✔ | ✔ | ||
| Spring | ✔ | ✔ | ||
| Emergency reverse / safety button | ✔ | ✔ | ||
| Castor / castor wheel | ✔ | ✔ | ||
| Fuse | ✔ | ✔ | ||
| Chain | ✔ | ✔ | ||
| Wiring looms | ✔ | ✔ | ||
| Potentiometer | ✔ | ✔ | ||
| Throttle | ✔ | ✔ | ||
| Horn buzzer | ✔ | ✔ | ||
| Fuel gauge | ✔ | ✔ | ||
| Charger socket / plug | ✔ | ✔ | ||
| Door latch | ✔ | ✔ | ||
| MAJOR SPARE PARTS |
Polyurethane drive wheel | X | ✔ | |
| Tyre and tube (pneumatic wheel) | X | ✔ | ||
| Sprocket | X | ✔ | ||
| Locking pin | X | ✔ | ||
| Bearings / bush | X | ✔ | ||
| Actuators | X | ✔ | ||
| Transaxle | X | ✔ | ||
| Hub motor | X | ✔ | ||
| Motor | X | ✔ | ||
| PCB membrane key pad | X | ✔ | ||
| Hour meter / indicator | X | ✔ | ||
| Gearbox | X | ✔ | ||
| Tiller handle-complete assembly | X | ✔ | ||
| Controller | X | ✔ | ||
| Forklift drive wheel | X | ✔ | ||
| Hydraulic cylinder | X | ✔ | ||
| Cam bar | X | ✔ | ||
| Guide rail | X | ✔ | ||
| Door | X | ✔ | ||
| Cage | X | ✔ | ||
| Covers | X | ✔ | ||
| INCLUDED IN PMP only during standard warranty period |
Lithium Ion batteries |
✔* | ✔* | 3 years |
| Gel cell batteries | ✔* | ✔* | 1 year | |
| Chargers | ||||
| Foam filled pneumatics | ||||
| Plug-3 pin charger | ||||
| Key switch and key | ||||
| Battery leads | ||||
| Loom-charger with socket | ||||
| Any other parts not stated | ||||
| Repairs that require welding and/or fabrication must be sent back to one of our Fallshaw workshops (VIC, NSW or QLD) for an assessment & quotation prior to commencing the work. | ||||
* Lithium Ion batteries are covered by warranty for 3 years and included in the silver and gold PMPs only for up to 3 years from date of sale.
Gel cell batteries are covered by warranty for 1 year and are included in the silver and gold PMPs only for up to 1 year from date of sale.
Get a free quote
Contact us for a free quote for a preventative maintenance plan or service for your equipment.