Terms and conditions of use of Preventative Maintenance Plans

The websites, catalogue, and operating manuals outline the Conditions of Use, installation, and maintenance for our products. Non-compliance with these Conditions of Use may invalidate your warranty (including the Preventative Maintenance Plan extended warranty where applicable).

This warranty does not cover the effects of fair wear & tear, abuse, misuse, improper installation or inadequate maintenance.

Customers should select, operate, and maintain our products according to our recommendations, as failure to do so may result in safety issues or reduced product lifespan, which could void our liability. For unusual or severe applications not clearly similar to those described on the website or in the catalogue, customers are encouraged to provide a written description of the application. We will then offer a recommendation, which will become part of the acceptable use conditions for the recommended product.

A Fallshaw ‘Preventive Maintenance Plan’ (PMP) is defined as follows:

1. The care and servicing by Fallshaw technicians for the purpose of maintaining equipment in satisfactory operating conditions at the customers’ site.

2. Providing systematic inspection, detection, and correction of incipient failures either before they occur or before they develop into major equipment failure.

3. Maintenance, including tests, measurements, adjustments, and parts replacement, performed specifically to prevent faults from occurring.

Using an unauthorised technician to do preventative maintenance or modifications on your equipment may void your Warranty and Preventative Maintenance Plan.

Examples of unauthorised service and misuse include, but are not limited to, the following activities:

• The machine is rewired by an unauthorised service agent.

• The motor controller is reprogrammed by an unauthorised service agent.

• There are modifications done to the body or frame of the machine.

• Use of non-specified parts (Electrodrive genuine parts).

• The machine is serviced by an unauthorised service agent.

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Contact us for a free quote for a preventative maintenance plan or service for your equipment.